ANJALI SHADIJA

I've led AI copilot interaction design at Foundever, growing adoption from 13,000 to 55,000+ customer support agents. My work on next-best-action recommendations, real-time compliance, and support workflows helped reduce post-call work by 52%. I turn behavioral data, qualitative feedback, and technical constraints into clear human-AI interactions. I also established reusable patterns and used Figma, Cursor, and Claude to accelerate design iteration by 40%. Across Arbor Day Foundation, EY, PayRup, and Paohaus, I've improved conversion, reduced friction, and built accessible systems. My work includes increasing appointment booking conversion from 26% to 74%, reducing loan processing from three days to 30 minutes, and improving add-to-cart conversion by 12%. I'm a product designer who takes work from discovery and research through prototyping, delivery, and iteration. I partner closely with Product, Engineering, and Data Science to build scalable, WCAG-aligned experiences across web and mobile products.