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Anoop Nair
Looking for a jobOperations Lead (Business Process Lead)
Business Process Lead at Tata Consultancy Services who improved quality by 68% and cut vendor claims turnaround to 30 minutes.
IndiaOperations Lead (Business Process Lead) at Tata Consultancy Services
Experience
Operations Lead (Business Process Lead)
Directed end-to-end operations across Pricing, Merchandising, Vendor Management, Inventory, Customer Rebates and Data Governance. Led a 30-member team, driving productivity, quality, hiring, coaching and succession planning.
Operations ManagementService DeliveryStakeholder ManagementOperational ExcellenceWorkforce PlanningCapacity PlanningSLA and KPI ManagementPeople LeadershipPerformance ManagementContinuous ImprovementProcess TransformationData GovernanceVendor ManagementAudit and ComplianceBusiness ReportingAutomationSAPSalesforceJiraPower BIVBAMicrosoft 365
Research Analyst
Worked as a Research Analyst at Relationship Science LLC.
Content Writer
Worked as a Content Writer for JC Penney.
Pricing Subject Matter Expert
Delivered ~US$1M annual business impact as a Pricing Subject Matter Expert.
L1 Support
Provided L1 support for Dick's Sporting Goods.
Point of Contact
Served as Point of Contact for JC Penney.
Education
Hindustan University
Completed a Bachelor of Business Administration (BBA) degree from Hindustan University in 2012.
Completed a Bachelor of Business Administration (BBA) degree from Hindustan University in 2012.