Anthony Okuh

Looking for a job

Customer Service Representative

Customer Service Representative who supported Danone consumer brands at Premier NX and handled member inquiries at WellSense Health Plan.

NigeriaCustomer Service Representative at Premier NX

About

At Premier NX, I completed product knowledge training across Danone consumer brand lines and handled inbound inquiries using established call protocols and quality standards. At WellSense Health Plan, I verified caller identities in line with HIPAA procedures, assisted members with health insurance questions, and used Facets to look up and update member and claims information. At Red Couch Limited, I supported customers by phone, email, and live chat, resolved inquiries and complaints, and escalated complex cases for follow-up. I also maintained accurate interaction records and contributed to customer retention through culturally aligned service.

Experience

Customer Service Representative
Completed structured onboarding and product knowledge training covering multiple Danone consumer brand lines. Handled inbound customer inquiries following established call handling protocols and quality standards.
Customer ServiceProduct KnowledgeCall HandlingCommunication Skills
Customer Service Representative
Performed HIPAA verification procedures to confirm caller identity and protect member privacy. Assisted members with health insurance inquiries using accurate insurance terminology.
HIPAAHealth InsuranceFacetsCustomer Service
Customer Care Support Agent
Delivered prompt and professional customer support across phone, email, and live chat channels, ensuring high customer satisfaction. Resolved customer inquiries, complaints, and issues efficiently while maintaining a friendly and empathetic approach.
Customer Service

Education

Yaba College of Technology
Bachelor of Science degree from Yaba College of Technology from 2019 to 2021.
Bachelor of Science degree from Yaba College of Technology from 2019 to 2021.
Federal College of Land Resources Technology
Attended Federal College of Land Resources Technology from 2012 to 2014.
Attended Federal College of Land Resources Technology from 2012 to 2014.
CMS Grammar School, Lagos
Secondary school education at CMS Grammar School, Lagos from 2006 to 2012.
Secondary school education at CMS Grammar School, Lagos from 2006 to 2012.

Loading profile…

About

Experience

Customer Service Representative

Completed structured onboarding and product knowledge training covering multiple Danone consumer brand lines. Handled inbound customer inquiries following established call handling protocols and quality standards.

Customer ServiceProduct KnowledgeCall HandlingCommunication Skills

Customer Service Representative

Performed HIPAA verification procedures to confirm caller identity and protect member privacy. Assisted members with health insurance inquiries using accurate insurance terminology.

HIPAAHealth InsuranceFacetsCustomer Service

Customer Care Support Agent

Delivered prompt and professional customer support across phone, email, and live chat channels, ensuring high customer satisfaction. Resolved customer inquiries, complaints, and issues efficiently while maintaining a friendly and empathetic approach.

Customer Service

Education

Yaba College of Technology

Bachelor of Science degree from Yaba College of Technology from 2019 to 2021.

Federal College of Land Resources Technology

Attended Federal College of Land Resources Technology from 2012 to 2014.

CMS Grammar School, Lagos

Secondary school education at CMS Grammar School, Lagos from 2006 to 2012.