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Operation Analyst
Junior UX/UI designer creating mobile and web interfaces in Figma, including music discovery and day-planning app concepts.
PortugalOperation Analyst at Trust & Safety
Reviewed content against detailed policies, resolved ambiguous cases, and escalated higher-risk decisions. Adapted to policy updates within audited quality and productivity targets.
Content ReviewPolicy ComplianceCase EscalationQuality AssuranceRisk Assessment
Replenished shelves, assisted customers, and worked with colleagues to handle unexpected issues accurately.
Customer ServiceInventory ManagementTeamworkProblem Solving
Created social media content and adapted promotional messaging to different communication needs.
Social Media ContentCopywritingMarketing Strategy
Served customers, handled payments, stock and orders, and helped resolve service issues under pressure.
Customer ServicePayment HandlingInventory ManagementOrder ManagementProblem Solving
Earned an Information Technology Diploma from IIS G. Marconi, Latina, from September 2018 to July 2023.
Earned an Information Technology Diploma from IIS G. Marconi, Latina, from September 2018 to July 2023.
Completed the Full-Stack Developer Programme, covering HTML, CSS, and full-stack fundamentals.
Completed the Google UX Design Specialization, covering user-centred design, UX research, and interface design fundamentals.
Profile sourced from Himalayas.