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Antonio Holloman
Looking for a jobSales Outreach / Business Development Support
I lead customer operations teams that deliver consistent, high-quality service.
United StatesSales Outreach / Business Development Support at Coachchatt
About
I've led customer operations at IKEA, coaching a 12-person virtual support team serving U.S. customers while maintaining 90%+ customer satisfaction.
I translate policies, systems, and customer-experience expectations into clear frontline behaviors, partnering on scheduling, coverage, service levels, onboarding, and complex escalations.
Across IKEA, Comcast/Xfinity, and CoachChatt, I've supported B2B customers, account management, sales outreach, CRM pipelines, retention, and AI-enabled workflows. I bring practical coaching, sound judgment, and an MBA-informed approach to helping teams execute business goals.
Experience
Sales Outreach / Business Development Support
Conduct prospect research, business-development support, CRM updates, email outreach, and follow-up activity for targeted opportunities. Maintain lead and activity records in GoHighLevel (GHL) and source qualified business contacts.
GoHighLevelCRMProspect ResearchEmail outreachBusiness Development
Remote Team Leader
Led, coached, and developed a 12-person virtual customer support team serving U.S. markets while maintaining 90%+ customer satisfaction. Directed performance conversations, workload priorities, and service quality, and resolved complex escalations.
Team LeadershipCoachingPerformance ManagementCustomer SatisfactionEscalation ResolutionWorkforce Management
Education
Google
Completed the Google AI Professional Certificate in September 2026.
Completed the Google AI Professional Certificate in September 2026.
University of Maryland Robert H. Smith School of Business
Completed the AI & Career Empowerment program in 2025.
Completed the AI & Career Empowerment program in 2025.
Microsoft
Completed the Career Essentials in Generative AI certification in June 2024.
Completed the Career Essentials in Generative AI certification in June 2024.
Southern New Hampshire University
Earned a Master of Business Administration with a focus on Social Media Marketing.
Morgan State University
Earned a Bachelor of Science in Business Administration from the Earl G. Graves School of Business and Management.
DataCamp
Completed the AI Fundamentals certification in August 2026.
Completed the AI Fundamentals certification in August 2026.
National Society of Leadership and Success
Earned the Foundations of Leadership Certification.