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Apeksha Meshram
Looking for a jobCustomer Support Executive
Customer Support Executive at Amazon resolving account, billing, and technical issues while achieving a 95% CSAT score.
IndiaCustomer Support Executive at Amazon
Experience
Customer Support Executive
Achieved a 95% CSAT score and handled 50+ inbound international calls daily, resolving account, billing, and technical issues. Walked users through step-by-step fixes for app glitches and login problems.
Customer SupportInbound CallsInternational CallsQuery ResolutionEscalation ManagementSLA AdherenceBasic IT TroubleshootingSoftware supportMicrosoft OfficeCRM ToolsData Entry
Customer Support Executive
Resolved general customer inquiries, updated account information, and provided first-level troubleshooting for service issues. Collaborated with the primary support team to maintain accurate query logs and ensure high customer satisfaction.
Customer SupportQuery ResolutionTroubleshootingDocumentationReportingCollaboration
Educator / Student Consultant
Acted as the primary point of contact for students and parents, efficiently resolving queries and providing support. Maintained accurate digital records and managed everyday data entry, paperwork, and daily reporting.
Customer SupportQuery ResolutionData EntryDocumentationReportingActive ListeningProblem Solving
Education
Kamala Nehru College, Nagpur
Bachelor of Technology in Cosmetics from Kamala Nehru College, Nagpur, completed in 2022.
Bachelor of Technology in Cosmetics from Kamala Nehru College, Nagpur, completed in 2022.
St. Ursula Girls High School
Higher Secondary Education (XII) from St. Ursula Girls High School, completed in 2018.
Higher Secondary Education (XII) from St. Ursula Girls High School, completed in 2018.