April Marable

Healthcare Document Specialist

Review and process healthcare benefit documents for accuracy and completeness. Enter and update benefit information using OnBase and internal health insurance systems, ensuring HIPAA compliance.

OnbaseHIPAAData EntryDocumentation ReviewHealth Insurance Systems

Team Lead, Customer Care Coordinator

Oversaw high-volume referral intake operations supporting 20,000+ annual cases across multiple EMR platforms. Provided guidance and support to team members and served as escalation point for complex issues.

Referral IntakeEMRHIPAATeam LeadershipEscalation Management

Supervisor, Customer Care Coordinator

Supervised daily referral intake operations and supported workflow management. Verified patient insurance coverage and resolved documentation discrepancies through coordination with providers and patients.

SupervisionReferral IntakeInsurance VerificationWorkflow ManagementHIPAA

Customer Care Coordinator

Processed home health referrals through Homecare Homebase (HCHB) for nursing, therapy, and ancillary services. Entered and maintained patient information with high accuracy and coordinated referral workflows.

HCHB SystemsReferral ProcessingData EntryHIPAAPatient Coordination

Team Support Float

Johns Hopkins Home Care Group

Supported daily office operations including phone support, customer service, and administrative coordination. Managed inventory and processed clinician reimbursement documentation.

Customer ServiceAdministrative SupportInventory ManagementDocumentation

Homecare Coordinator Assistant

Johns Hopkins Home Care Group

Coordinated home health referrals, services, and medical equipment needs while assisting patients with care options. Maintained accurate EMR documentation and communicated referral information to partnering agencies.

Referral CoordinationEMRPatient CoordinationDocumentation

Transplant Assistant

University of Maryland Medical System

Coordinated transplant scheduling and follow-up appointments. Verified insurance coverage and obtained authorizations, tracked diagnostic testing, and maintained accurate EMR records.

SchedulingInsurance VerificationEMRCare Coordination