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Operations Associate
Operations Associate who improved vendor dispute resolution at Rare Carat by 30% and streamlined payments and order operations.
HungaryOperations Associate at Rare Carat
Led vendor management and stakeholder communication for 150+ partners, reducing dispute resolution TAT by 30%. Executed payments, refunds, and reconciliation, achieving 100% on-time payments and reducing discrepancies.
Vendor ManagementStakeholder CommunicationPaymentsRefundsReconciliationsCustomer SupportSLA AdherenceShipment TrackingReverse LogisticsSOP DevelopmentData AnalysisProcess Improvement
Processed 800+ loan applications, contributing approximately €630,000 in revenue and improving key operational KPIs. Collaborated with cross-functional teams to enhance service delivery by 30%.
Loan ProcessingFinancial AnalysisKYC VerificationCredit Eligibility AssessmentData ValidationTicket ManagementClient CommunicationPost Sales OperationsCross Functional Collaboration
Executed operational tasks, achieving an audit score of 85%. Enhanced customer service, raising branch Net Promoter Score (NPS) from 58% to 94%.
Operations ManagementCustomer ServiceNPS ImprovementAccount ManagementCross SellingMentorshipFinancial TransactionsKYC AML ComplianceEnhanced Due DiligenceBranch OperationsDispute ResolutionInternal Audit
Completed an Operations, Customer Relationship & Project Management Certificate in February 2024.
Completed an Operations, Customer Relationship & Project Management Certificate in February 2024.
Completed a Financial Risk Analytics Certificate in October 2023.
Completed a Financial Risk Analytics Certificate in October 2023.
Completed a Post Graduate Diploma in Banking Operations with 85% in October 2019.
Completed a Post Graduate Diploma in Banking Operations with 85% in October 2019.
Profile sourced from Himalayas.