Archak Basak

Senior Technical Support Engineer

Proactively monitored real-time platform health and system performance using AWS CloudWatch, CloudFront, Grafana (Prometheus), and AWS EKS to ensure uninterrupted streaming services. Conducted incident reproduction and analysis using Jam.dev to identify root causes and escalate issues to engineering teams via JIRA.

CloudwatchAmazon CloudfrontAmazon EKSAWS IVSGrafanaPrometheusPostmanAmplitudeMetabaseJam.DevJiraUptimia

Technical Support Engineer I

Monitored system health and performance metrics using Grafana and Prometheus, and analyzed logs and resolved alerts using Splunk, improving system reliability by 25%. Coordinated with cross-functional teams during critical incident resolutions to ensure minimal downtime.

CloudwatchAmazon CloudfrontAmazon EKSAWS IVSGrafanaPrometheusPostmanAmplitudeMetabaseJam.DevJiraUptimia

Production Support Engineer/DevOps

Managed container orchestration and deployment using Kubernetes. Monitored system health and performance metrics using Grafana and Prometheus, and analyzed logs and resolved alerts using Splunk, improving system reliability by 25%.

KubernetesGrafanaPrometheusSplunkCloudwatchAmazon CloudfrontAmazon EKSAWS RDSAWS IVSPostmanAmplitudeMetabaseJam.DevJiraUptimia

Associate Software Engineer

Accenture

Developed and maintained CI/CD pipelines using Jenkins, reducing build times by 30%. Streamlined version control and collaboration using GitLab and SVN, and automated deployment workflows for microservices in Docker containers.

JenkinsGitlabSVNDockerSoapUIIBM ODM Decision ServicesNetwork Monitoring

Associate Software Engineer Intern

Accenture

Developed a Pizza Ordering Web Application leveraging Java Servlets, Hibernate, and Spring Boot. Implemented user-friendly features like real-time cost calculation and seamless UI integration, and applied agile methodologies to ensure timely and high-quality deliverables.

JavaServletHibernateSpring BootAgile