Archana N

Senior Renewals Specialist

Infoblox

Manage a portfolio of customer renewal accounts, driving contract renewals and supporting recurring revenue growth. Collaborate with US-based teams to ensure seamless renewal experiences and high customer satisfaction.

SalesforceContract ManagementRenewal ManagementCustomer EngagementCross Functional CollaborationRevenue GrowthRetention StrategyForecastingPipeline Management

Product Support Specialist

Resolved technical issues for customers through systematic troubleshooting, log review, and internal resource analysis. Provided high-quality support via email and ticket systems, ensuring quick response times and thorough problem-solving.

TroubleshootingLog AnalysisIssue ReproductionDebuggingTechnical SupportZendeskJiraClient CommunicationCase Analysis

Deputy Team Leader

Led process improvement initiatives, creating standardized troubleshooting procedures and escalation protocols. Managed high-priority escalations and coached team members on service standards and compliance.

Team LeadershipProcess ImprovementEscalation ManagementZoho CRMData IntegrityReportingMentorshipQuality Assurance

Senior Customer Service Associate

Delivered consistent, high-quality customer service by applying in-depth product and service knowledge. Met service-level, handle-time, and productivity targets while maintaining customer satisfaction.

Customer ServiceProduct KnowledgeService Level ManagementProductivityCustomer Satisfaction

Senior Customer Sales Representative

Allianz

Awarded Sales Star Employee consecutively for over 4 months, demonstrating exceptional sales performance. Increased monthly sales by 15% through strategic sales and upselling techniques.

SalesUpsellingCustomer EngagementRelationship BuildingTrainingFeedback Analysis