Arfeena ali

I am a strategic and detail-oriented E-commerce Manager with over 4.5 years of hands-on experience driving marketplace success across platforms like Amazon, Flipkart, Shopify, and Etsy. My expertise lies in optimizing product listings, scaling brand storefronts, and leading cross-functional teams to deliver measurable growth in conversion rates, traffic, and fulfillment KPIs. Throughout my career, I have successfully launched and managed multi-channel e-commerce stores for SMBs, achieving significant boosts in online revenue through optimized listings and storefront enhancements. My role at Shahwali Leather Works involved spearheading strategic initiatives that resulted in a 25% increase in online sales within just six months. I am adept at managing inventory, streamlining workflows, and coordinating with global teams to enhance operational efficiency and maximize commercial impact. In addition to my e-commerce expertise, I have a strong background in customer support, having resolved customer queries with a 95% first-contact resolution rate at HDFC Bank. I am passionate about leveraging data analysis and performance reporting to identify growth opportunities and improve customer experiences.