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Certified Massage Therapist
Luxury travel sales consultant candidate with Woodhouse Day Spa experience and a loyal repeat-client base.
United StatesCertified Massage Therapist at Woodhouse Day Spa
Delivers personalized luxury-level guest experiences and consults with clients to recommend and sell premium retail wellness products. Secures future appointments and multi-visit packages, and upsells premium upgrades and add-on services.
Consultative SellingUpsellingCustomer Relationship ManagementHIPAA complianceRetail SalesAppointment Scheduling
Built and maintained a loyal high-end clientele over 14 years, delivering premium VIP-level service and earning repeat business and referrals. Designed personalized wellness plans and supported front-desk operations.
Customer RetentionReferral GenerationPersonalized ServicesRetail SalesAppointment CoordinationDocumentation
Completed a Medical Coding Program with CPC Exam Preparation, earning certification as a Certified Medical Biller.
Completed massage therapy training at the Baltimore School of Massage.
Completed general education coursework at Montgomery College.
Sold international and domestic calling plans by phone, handling high call volumes and closing sales. Led and coached a call-center team on product knowledge and closing techniques.
Phone SalesObjection HandlingTeam LeadershipCustomer ServiceData Entry
Managed daily retail operations, billing, invoicing, and transaction reconciliation. Trained and supervised staff to deliver accurate, friendly customer service.
Retail OperationsBillingInvoicingCorporate TrainerCustomer Service
Profile sourced from Himalayas.