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artem bystrov
Looking for a jobTechnical Support Engineer
Technical Support Engineer at Fundraise Up, automating support workflows and optimizing CRM processes for greater operational efficiency.
ThailandTechnical Support Engineer at Fundraise Up
Experience
Technical Support Engineer
Drive customer support, automation, and CRM optimization initiatives to improve operational efficiency and scalability. Designed and implemented automated workflows, provided end-to-end technical support, and acted as a direct escalation point for complex issues.
Customer SupportAutomationCRM OptimizationTechnical SupportEscalation ManagementWorkflow Design
Customer Support Team Lead
Led a 7-member distributed support team across two digital products, ensuring high service quality and operational stability. Managed daily operations, ran onboarding and training, established quality standards, and maintained 90%+ CSAT.
Team LeadershipDistributed TeamsSLA ComplianceOnboardingTrainingQuality AssurancePerformance MonitoringEscalation ManagementCustomer DevelopmentIntercomConfluenceNotionJiraZendeskCrispChargeback ManagementRefund Handling
Customer Support Specialist
Handled live chat, email, and phone inquiries with high-quality and timely resolutions. Maintained strong customer satisfaction metrics and escalated complex technical and account-related issues to relevant departments.
Live ChatEmail SupportPhone SupportCustomer SatisfactionEscalation ManagementCompliance
Education
Netology
Completed QA Engineer training.
Haaga-Helia University of Applied Sciences
Relevant coursework in Hospitality and Experience Management.