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Arthur Saladino
Open to opportunitiesCustomer Success / Implementation Specialist
I build scalable SaaS onboarding, enablement, and adoption experiences for B2B customers.
BrazilCustomer Success / Implementation Specialist at Produttivo
About
At Produttivo, I manage 15–50 B2B customers through onboarding, implementation, adoption, and long-term success, delivering around 40 product training sessions monthly and maintaining a 70% average adoption rate. I also lead business reviews, monitor customer-health metrics, identify expansion opportunities, and use AI tools to improve workflows and customer experience.
Previously at Spark, I trained 400+ SaaS users, built onboarding and knowledge-management processes, and reduced report delivery from up to 30 days to one day. My experience also includes bilingual onboarding, customer feedback collaboration with Product and Engineering, and resolving complex support issues in fintech at EBANX.
Experience
Customer Success / Implementation Specialist
Managed a portfolio of 15–50 B2B customers throughout onboarding, implementation, adoption, and long-term success. Delivered approximately 40 onboarding and product training sessions per month and maintained an average 70% product adoption rate.
Customer SuccessCustomer OnboardingImplementationCustomer AdoptionCustomer RetentionChurn PreventionNPSCSATUpsellingCross Functional CollaborationJiraZendeskMonday.ComSharePointChatGptGemini
Education
PUCPR
Pursued a Marketing Technology degree, but did not complete the program.