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Artir Jahiu
Open to opportunitiesCustomer Service Support Specialist
Customer Service Support Specialist at SwissSign AG, coordinating AI TicketPilot to automate support tickets and improve workflows.
SwitzerlandCustomer Service Support Specialist at SwissSign AG
About
At SwissSign AG, I work in customer service support and serve as deputy to the Head of Customer Service. I handle escalations and coordinate with internal and external project partners, as well as Legal, Compliance, and IT.
I’m the project lead for the proof of value “AI TicketPilot,” which uses AI to automate support tickets. I also work with ServiceNow to process tickets and optimize workflows, and advise on certificates, encryption, and technical inquiries.
As a Wirtschaftsinformatik student at HSO Wirtschafts- und Informatikschule, I’m seeking a role where I can apply my knowledge of IT service management, automation, and project management to optimize processes and contribute to digital transformation.
Experience
Customer Service Support Specialist
Deputy Head of Customer Service and SPoC, leading team operations and escalations. Managed the AI TicketPilot project and coordinated with internal and external partners.
ServiceNowPKIS MIMESSLCertificate TechnologiesSwissIDEPDQESProject ManagementTeam LeadershipEscalation ManagementWorkflow Optimization
Temporary Work Assignments
Temporary assignments in various areas, supporting administrative and operational tasks.
Self-employed E-commerce Entrepreneur
Built and operated an online business focused on dropshipping, including product sourcing, online marketing, and sales strategies.
Education
HSO Wirtschafts- und Informatikschule
Pursuing a Dipl. Wirtschaftsinformatiker HF degree, expected completion in 2026.
Pursuing a Dipl. Wirtschaftsinformatiker HF degree, expected completion in 2026.
SWS Schule für Wirtschaft und Sprachen
Completed a kaufmännische Ausbildung with E-Profil.