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Customer Support Associate
Customer Support Associate at Afriex Inc, resolving customer issues across email, chat, and phone.
NigeriaCustomer Support Associate at Afriex Inc
Interact with customers via email, chat, or phone to address inquiries, resolve issues, and provide information about products or services. Identify customer needs and proactively find solutions to meet their requirements.
CRMCase ManagementMicrosoft OfficeGoogle WorkspaceCommunication SkillsProblem SolvingActive ListeningEmpathy
Handled customer requests and complaints via calls, chats, email, and in branch, including account opening and maintenance, BVN enrolments, and providing weekly and monthly reports. Resolved complaints effectively, escalated complex issues, and cross-sold bank products to meet customer needs.
CRMCase ManagementMicrosoft OfficeGoogle Workspace
Pursued a Higher National Diploma in Computer Engineering from Delta State Polytechnic from 2012 to 2014.
Pursued a Higher National Diploma in Computer Engineering from Delta State Polytechnic from 2012 to 2014.
Completed a National Diploma in Computer Engineering from Delta State Polytechnic from 2009 to 2011.
Completed a National Diploma in Computer Engineering from Delta State Polytechnic from 2009 to 2011.
Managed purchase inventory receipts, item costing, sales and marketing of electronic appliances, and inventory adjustments. Performed daily checking and balancing of sales register, posting of expenses, assets, and bank deposits, and accounts reconciliation.
PEACHTREE (Sage 50)Microsoft OfficeInventory ManagementAccounts ReconciliationVendor PaymentsReporting
Profile sourced from Himalayas.