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Asagha Bassey
Open to opportunitiesIT & HR Support
IT Support Specialist at Tamy Consulting Nigeria Limited, resolving user issues and responding to email server spam attacks.
NigeriaIT & HR Support at Tamy Consulting Nigeria Limited
Experience
IT & HR Support
Resolved 5-10 support tickets weekly for hardware, software, email, printer, and network issues. Delivered desktop, printer, and peripheral support to ensure smooth HR and business operations.
IT SupportTroubleshootingHardwareSoftwareEmailPrintersNetworkingAntivirusVPNCybersecurityIT Service ManagementAsset InventoryVendor coordination
IT Support & Project Support
Resolved 1-5 IT support tickets per shift through the internal ticketing platform and remote support tools. Maintained email server by troubleshooting issues with hosting providers using WHM.
IT SupportTicketingRemote SupportTroubleshootingWHM (Web Host Manager)Email Server
Information Technology Intern
Maintained IT documentation, including log files, troubleshooting records, and access documentation. Coordinated vendors for hardware procurement and internet services.
IT documentationTroubleshootingVendor coordinationHardware Procurement
Administrator Intern
Designed recruitment flyers and job adverts in Canva to enhance visibility. Coordinated team meetings and calendars to facilitate communication.
CanvaRecruitmentCalendar ManagementCommunication SkillsReporting
IT Intern
Diagnosed hardware, software, and network issues to restore access and improve user productivity. Performed system updates and performance checks to keep desktop environments stable.
HardwareSoftwareNetworkingTroubleshootingsystem updatesDocumentation
Education
CISCO
Earned the Junior Cybersecurity Analyst certification from CISCO.
New Horizon
Earned the Certified Secure Computer User certification from New Horizon.
CISCO
Completed the Introduction to AI course from CISCO.
Babcock University
Completed a Bachelor of Science in Information Technology in July 2024.
Completed a Bachelor of Science in Information Technology in July 2024.