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Ashraf Dawray
Open to opportunitiesAWS Technical Customer Service Specialist
I optimize AWS enterprise spend, delivering validated cloud savings and strategic customer outcomes.
South AfricaAWS Technical Customer Service Specialist at Amazon Web Services
About
At Amazon Web Services, I help enterprise customers optimize cloud spending and have led $240M in validated cost savings across 29 AWS Directory Services accounts. As AWS' first global Savings Plan subject matter expert, I build practical solutions for Reserved Instances, Savings Plans, AWS Organizations, and complex financial decisions.
I've earned 1,000+ five-star customer ratings and collaborate with Solutions Architects, Account Managers, and TAMs to resolve escalations and improve customer outcomes. I also create globally implemented tooling, training programs, documentation, JavaScript and Python curricula, and certification processes.
Experience
AWS Technical Customer Service Specialist
Partnered with enterprise customers to optimize AWS environments, delivering over $240M in validated cost savings through Reserved Instances and Savings Plans. Recognized among top global performers with 1000+ five-star ratings and served as the first global Savings Plan subject matter expert.
AWSAWS OrganizationsCost OptimizationCustomer ServiceTechnical SupportBillingJavaScriptPython
Education
College of Cape Town
Completed a Certificate in Desktop Publishing & Design at NQF level 4.
Department of Education
Completed Grade 12 in 2012.
Completed Grade 12 in 2012.