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asim khan
Looking for a jobITSM Consultant
ITSM Consultant at Hexaware Technologies, governing ServiceNow change and CMDB processes and improving service management workflows.
IndiaITSM Consultant at Hexaware Technologies
About
I'm seeking ITSM Consultant, Service Manager, or Process Manager remote job roles, and I'm open to relocation.
At Hexaware Technologies, I manage the ServiceNow change lifecycle and CMDB health, including change reviews, CI relationship integrity, and regular data checks.
I also handle incident, problem, and SLA management, coordinating root-cause analysis and tracking corrective actions through to closure.
Previously, as IT Service Manager at NTT Data Services, I oversaw infrastructure activities across 22 technical towers and managed core ITSM processes, SLAs, and service parameters.
My experience also includes major incident management and service desk operations across India, UAE, Malaysia, and Timor-Leste. I hold ITIL v3 and PRINCE2 certifications and am seeking ITSM Consultant, Service Manager, or Process Manager roles in the GCC region, with openness to relocation.
Experience
ITSM Consultant
Owned end-to-end change lifecycle in ServiceNow, including CAB/E-CAB and post-implementation reviews. Managed CMDB health, incident, problem, and SLA management to ensure ITIL compliance.
ServiceNowChange ManagementConfiguration ManagementCMDBIncident ManagementProblem ManagementSLA ManagementITIL
IT Service Manager
Oversaw IT infrastructure for 22 technical towers, managing problem, change, configuration, request, and incident management. Defined and monitored SLAs, KPIs, and service parameters for optimal performance.
IT Service ManagementIncident Management
Education
Delhi University
Bachelor of Science (General) degree from Delhi University, completed in 2003.
Bachelor of Science (General) degree from Delhi University, completed in 2003.
CBSE Board
Senior Secondary (Class XII) from CBSE Board, completed in 2000.
Senior Secondary (Class XII) from CBSE Board, completed in 2000.