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Senior Product Compliance Associate
Operations and Quality professional at Amazon who maintained approximately 99% QA accuracy and contributed to SOP improvements.
IndiaSenior Product Compliance Associate at Amazon
Managed high-volume compliance case workflows, reviewed cases against SOPs, identified process gaps, and contributed to SOP improvements. Maintained approximately 99% QA accuracy and supported training and quality audits.
Compliance OperationsCase ManagementQuality AssuranceSOP DevelopmentRoot Cause AnalysisProcess ImprovementExcelOperational Reporting
Handled customer requests through email and digital channels, managed onboarding and account queries, and coordinated with internal teams for resolution. Maintained accurate records and identified recurring issues for process improvements.
Customer SupportCommunication SkillsDocumentationProblem Solving
Processed and validated financial data, investigated discrepancies, and handled exceptions per established procedures. Maintained accurate records and reports while following internal controls and quality requirements.
Financial Data ProcessingData ValidationRecord keepingInternal Controls
Supported day-to-day operational activities, documentation, record maintenance, and coordination with internal stakeholders. Maintained operational records and supported adherence to established processes.
OperationsDocumentationRecord keepingCoordination
Pursued an MBA with a focus on Finance and Marketing.
Certification in AML, KYC, and Customer Due Diligence.
Completed a Bachelor of Business Management degree.
Profile sourced from Himalayas.