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Executive Assistant (Volunteer)
Customer engagement and support professional at Turbo Energy who onboarded 150+ users to the Pay4Power platform.
NigeriaExecutive Assistant (Volunteer) at Innovate Management Consulting Ltd
Manage executive calendars and correspondence, coordinate weekly meetings, and prepare agendas and minutes. Serve as primary liaison between clients and internal teams.
Calendar ManagementCorrespondenceMeeting CoordinationDocumentationClient Liaison
Provided administrative and clerical support including filing, correspondence, and record keeping. Served as front-desk point of contact and coordinated schedules for senior staff.
Administrative SupportRecord keepingFrontdeskSchedulingDocumentation Preparation
Placed 160 to 200 outbound calls daily, resolving most issues on first contact. Onboarded 150+ users to the Pay4Power platform and re-engaged inactive users through targeted outreach.
Bachelor of Science in Mass Communication with Second Class Honours (Upper Division), completed in September 2024.
Bachelor of Science in Mass Communication with Second Class Honours (Upper Division), completed in September 2024.
Certificate in Community Development from Kwara State University Centre for Community Development, completed in 2024.
Certificate in Community Development from Kwara State University Centre for Community Development, completed in 2024.
Vocational and Entrepreneurship Training Certificate in Enterprise Creation and Skill Acquisition, completed in 2024.
Vocational and Entrepreneurship Training Certificate in Enterprise Creation and Skill Acquisition, completed in 2024.
Outbound CallingCustomer EngagementOnboardingCRMProduct EducationEscalation Management
Responded to customer enquiries and processed orders through email and social media platforms. Maintained customer records and loyalty points tracking.
Customer ServiceOrder ProcessingSocial MediaRecord keepingMultichannel Support
Handled inbound and outbound customer calls, resolving queries and complaints. Onboarded new customers and managed social media accounts.
Customer SuccessOnboardingSocial Media ManagementCRMCall Handling
Coordinated guest scheduling and client relations for television programmes. Handled administration, documentation, and media correspondence for the production team.
SchedulingClient RelationsAdministrationDocumentationMedia Correspondence Writing
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