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Augustine Umunnakwe
Open to opportunitiesCustomer Service Representative
I resolve high-volume customer issues across phone, email, and chat in remote environments.
NigeriaCustomer Service Representative at Premier Producers Group
About
I've supported U.S.-based customers remotely at Premier Producers Group, handling 150–250 inbound and outbound calls daily across phone, email, and chat.
I resolve billing, account, and service inquiries by identifying root causes, delivering accurate first-contact solutions, and retaining ownership through final resolution. I maintain detailed CRM records in Salesforce, Zoho, HubSpot, and Go High Level with over 98% documentation accuracy.
As a freelance Virtual Assistant and Customer Support Specialist, I managed customer inquiries, scheduling, appointment confirmations, follow-ups, and CRM records for U.S.-based clients.
I'm set up for dependable remote work with a dedicated home office, Starlink internet with mobile backup, solar power backup, and availability during CST/EST hours.
Experience
Customer Service Representative
Handled 150-250 inbound and outbound calls per day independently in a remote environment, resolving billing, account, and service inquiries on first contact. Maintained detailed CRM records with over 98% accuracy and escalated complex issues while owning cases to resolution.
Customer SupportPhoneEmailChatComplaint HandlingConflict ResolutionDe escalationSalesforceHubSpotZohoBilling SupportDocumentation
Education
National Open University of Nigeria
Bachelor of Science in Information Technology from the National Open University of Nigeria, completed in 2024.
Bachelor of Science in Information Technology from the National Open University of Nigeria, completed in 2024.