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awab mohe
Looking for a jobAdvanced Technical Support Agent
Arabic–English translator and transcriptionist with freelance project experience producing accurate translations and transcripts.
SudanAdvanced Technical Support Agent at Intelia
Experience
Advanced Technical Support Agent
Documented customer cases accurately, followed defined procedures, resolved problems, and escalated issues when needed. Maintained clear case notes and applied process adherence, problem-solving, and quality standards in a fast-paced environment.
Customer SupportCase DocumentationProblem SolvingProcess AdherenceQuality Standards
Healthcare / Pharmacy Support
Supported day-to-day medical-centre and pharmacy service activities, communicating respectfully with patients and colleagues. Handled service-related information carefully in a setting requiring accuracy, confidentiality, coordination, and dependable service.
Healthcare SupportPharmacyPatient CommunicationConfidentialityCoordination
Medical Laboratory Technologist
Worked across molecular biology, clinical chemistry and hormones, ELISA/immunology, microbiology, and routine laboratory testing. Followed established procedures and maintained attention to accuracy, documentation, and confidentiality.
Molecular BiologyClinical ChemistryELISAImmunologyMicrobiologyLaboratory TestingDocumentation
Sales Representative
Communicated product information clearly, followed up with customers, and maintained accurate customer information and professional records.
SalesClient CommunicationFollow upRecord keeping
Medical Laboratory Technologist
Supported routine laboratory services while following established procedures and coordinating with healthcare teams. Maintained accurate records and handled sensitive information confidentially.
Laboratory ServicesRecord keepingConfidentialityHealthcare Coordination
Arabic–English Translator & Transcriptionist
Translated written content between Arabic and English while preserving meaning, tone, and context. Transcribed audio and video content into clear, accurate written text according to project instructions.
English Arabic TranslationTranscriptionProofreadingDocument ReviewConfidentialityClient Guidelines
Education
University of Science and Technology
Bachelor's degree in Medical Laboratory Sciences with a focus on Clinical Chemistry, completed in February 2020.
Bachelor's degree in Medical Laboratory Sciences with a focus on Clinical Chemistry, completed in February 2020.
University of Khartoum
Pre-Master's program at the Institute of Endemic Diseases, University of Khartoum.