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Aymen Jouini
Looking for a jobCustomer Service Representative
Customer Service Representative at ASSIST DIGITAL, recognized for highest customer satisfaction and quality in December 2023.
TunisiaCustomer Service Representative at Assist Digital
Experience
Customer Service Representative
Delivered high-quality customer support via phone, chat, and email for major global brands. Awarded Highest Customer Satisfaction & Quality in December 2023 and designed coaching workshops to enhance team performance.
ZendeskPEGAMultichannel SupportConflict ResolutionTeam CoachingKPI OptimizationSOP Development
Graphic Designer & Community Manager
Facilitated recurring review meetings to ensure marketing deliverables met brand standards. Collaborated with B2B clients to design and execute digital marketing plans and developed visual collateral.
Graphic DesignDigital Marketingsocial media engagementCustomer RetentionAdobe Creative Suite
Team Lead
Led event marketing campaigns, ensuring promotional deadlines and compliance standards were met. Managed vendor relationships and tracked event ROI and audience engagement metrics.
Event MarketingProject LeadershipVendor ManagementData AnalysisKPI OptimizationROI Tracking
Education
University of Tunis El Manar
Bachelor's degree in Computer Science from the University of Tunis El Manar, completed in 2022.
Bachelor's degree in Computer Science from the University of Tunis El Manar, completed in 2022.
High School Mahmoud El Messadi
Baccalaureate degree from High School Mahmoud El Messadi, completed in 2019.
Baccalaureate degree from High School Mahmoud El Messadi, completed in 2019.