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Ayoub Ben Messaoud
Looking for a jobTechnical Support & Sales Advisor
I drive customer retention, sales growth, and technical support across B2B and B2C markets.
MoroccoTechnical Support & Sales Advisor at Bell
About
I'm currently delivering expert technical support and sales advice at Bell Canada - Cnexia, managing high-value North American business portfolios, identifying upsell opportunities through diagnostics, and executing system transaction workflows with integrity.
Previously, I handled retention, cross-selling, commercial disputes, and consultative telecom sales for Orange France at Concentrix. At INTER COLLES, I managed B2B sales operations, customer service, negotiation, and post-sales support to build client relationships and drive regional revenue growth.
Experience
Technical Support & Sales Advisor
Delivered expert-level technical support services and managed high-value North American business portfolios. Identified upsell opportunities through diagnostics and executed high-integrity system transaction workflows.
Technical SupportCustomer ServiceSalesUpsellingDiagnosticsCRMTransactional Workflows
Sales & Retention Advisor
Negotiated critical high-stakes retention strategies and maximized portfolio value via cross-selling. Resolved complex commercial and legal disputes and applied consultative selling techniques to analyze customer needs and upsell tailored telecom solutions.
SalesRetentionCross SellingConsultative Selling
Education
Ibn Zohr University
Bachelor's Degree in Private Law (French section) from Ibn Zohr University, completed in 2022.
Bachelor's Degree in Private Law (French section) from Ibn Zohr University, completed in 2022.
Moulay Rachid High School
High School Diploma (Baccalaureate) in Physics & Chemistry from Moulay Rachid High School, completed in 2018.
High School Diploma (Baccalaureate) in Physics & Chemistry from Moulay Rachid High School, completed in 2018.