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Bahaa Abu Ulbeh
Looking for a jobBusiness Consulting Lead
Business Consulting Lead at Plat4mation, shaping enterprise ServiceNow programs across ITSM, SPM, ITAM and ITOM.
Saudi ArabiaBusiness Consulting Lead at Plat4mation
Experience
Business Consulting Lead
Lead business process consulting and solution design across concurrent enterprise ServiceNow programs, translating requirements into scalable OOTB-aligned designs. Direct BRDs, SoWs, and implementation roadmaps while owning delivery governance and mentoring teams.
ServiceNowSPMITSMITAMITOMCMDBIntegrationBRDSOWSolution DesignGovernancePre SalesUATGo LiveHyperCareTeam LeadershipStakeholder Management
Senior Business Consultant
Analysed client business needs and translated requirements into ServiceNow solutions, redesigning processes with automation and workflow enhancements. Managed timelines, deliverables, and risks while building test plans and training users.
ServiceNowProcess RedesignAutomationWorkflow ManagementConfigurationTest PlanningTest CasesTrainingStakeholder Management
Senior ITSM Consultant
Led requirements gathering and analysis for BMC Helix projects, implementing ITIL processes including Incident, Problem, Change, and Knowledge Management. Designed service catalogs and workflows, integrated with external systems, and delivered upgrades with zero downtime.
BMC HelixITILIncident ManagementProblem ManagementChange ManagementKnowledge ManagementService Request ManagementService LevelCMDBAsset ManagementContract ManagementSmart ReportingDashboardingLDAPRSSOADDMChatbot
ITSM Engineer
Worked as an ITSM Engineer, likely supporting implementation and configuration of IT service management solutions.
Customer Service Representative
Provided customer service support, handling inquiries and assisting customers.
Education
Al-Balqa Applied University
Bachelor of Computer Science degree from Al-Balqa Applied University, Jordan, with a GPA of 3.08/4 (Very Good).