Loading profile…
Baldwin User
Looking for a jobCustomer Service Expert & Credit Officer
Credit Officer at Mophones Kenya managing customer data and assessing credit eligibility.
KenyaCustomer Service Expert & Credit Officer at Mophones Kenya
Experience
Customer Service Expert & Credit Officer
Input and manage customer and financial data within internal systems. Conduct credit and financial checks to assess customer eligibility and prepare structured reports for management review.
Data EntryData ManagementCredit AnalysisFinancial ChecksReportingExcelGoogle Sheets
Supervisor
Monitored key performance indicators (KPIs) and analyzed operational data. Prepared monthly performance reports and supported management presentations.
KPI MonitoringData AnalysisReportingPerformance MonitoringTeam Coordination
Portfolio Quality Officer
Maintained accurate client payment records and monitored compliance data. Generated reports on portfolio performance and payment trends.
Data ManagementReportingCompliance MonitoringDocumentation
Intern
Assisted in compiling reports and organizing taxpayer data. Supported documentation, record-keeping, and public awareness campaigns.
Data CompilationReportingDocumentationRecord keepingPublic Awareness
Education
Generation Kenya
Completed the Financial Sales Advisory Program in 2021.
Completed the Financial Sales Advisory Program in 2021.
Maasai Mara University
Pursued a Bachelor of Science in Communication and Public Relations, graduating in 2019.
Pursued a Bachelor of Science in Communication and Public Relations, graduating in 2019.