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Balery Saunders
Looking for a jobClerk II
I deliver bilingual customer service, staff training, and operational support.
United StatesClerk II at Elevance Health
About
I've supported customers, staff, and operations across healthcare, federal services, retail, property management, and education. Most recently at Elevance Health, I handled medical data entry and accurately scanned, cataloged, filed, organized, retrieved, and maintained documents.
At Maximus Federal, I delivered training for staff at all levels, prepared virtual and classroom resources, coached employees on performance and quality metrics, and monitored post-training results. I also supported customers as a Tier 2 Customer Service Representative, resolving issues through high-volume inbound and outbound calls.
I've managed store operations at Stewart's Shop, including customer service, sales, staffing, merchandising, and profitability. My background also includes condominium administration and supervision, teaching, translation for Spanish-speaking families, and bilingual communication in English and Spanish.
Experience
Clerk II
Scanned, cataloged, filed, and organized documents, ensuring accuracy and retaining/disposing of files. Researched and retrieved materials upon request and performed medical data entry.
Document ManagementFilingData EntryMedical RecordsResearch
Marketplace Trainer
Delivered training to all levels of staff, prepared training resources, and conducted activities to ensure compliance. Monitored post-training performance and provided coaching and mentoring.
TrainingCurriculum DevelopmentCoachingMentorshipComplianceFeedback AnalysisCommunication Skills
Education
Southern New Hampshire University
Pursuing an Associate of Arts in Liberal Arts and Sciences, ongoing since February 2021.
Pursuing an Associate of Arts in Liberal Arts and Sciences, ongoing since February 2021.
Gary High School
Earned a High School Diploma from Gary High School in Tampa, FL, from 2010 to 2011.
Earned a High School Diploma from Gary High School in Tampa, FL, from 2010 to 2011.