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Customer Support & Operations Specialist
Customer support and operations specialist managing digital logistics and resolving customer escalations remotely.
TurkeyCustomer Support & Operations Specialist at Independent Platform Logistics
Managed end-to-end digital logistics coordination and real-time customer escalations, maintaining a 98%+ on-time SLA resolution rate. Documented incident reports and executed professional de-escalations during urgent operational contingencies.
Workflow OptimizationIncident ManagementSLA GovernanceOmni Channel SupportConflict De escalationTicket ResolutionCRMReal time DashboardsGoogle WorkspaceMS 365SlackAsanaNotion
Structured and optimized daily facility workflows, member onboarding, and scheduling operations using digital management software. Orchestrated multi-shift instructor rotas and enforced health, safety, and operational SOP compliance, maintaining a zero-incident safety record.
Workflow OptimizationShift SchedulingSOP ComplianceStakeholder CommunicationDigital Management Software
Delivered front-line customer assistance in native-level English across high-volume inbound calls and digital channels, maintaining a 95%+ CSAT. Categorized, routed, and resolved complex account inquiries, billing discrepancies, and technical tickets following strict enterprise SOP guidelines.
Omni Channel SupportTicket ResolutionConflict De escalationCRMSLA GovernanceCross Functional CollaborationBilingual Communication
Certification in Lifeguarding (Deep Water) with CPR/AED & First Aid.
Profile sourced from Himalayas.