Barbara Cardozo Medina

I've led business operations and process improvement across Air Products, Agilent Technologies, ExxonMobil, and my own health and professional education company. At Air Products, I managed a €60M Order-to-Cash portfolio across Central European markets and partnered with Finance, Sales, Customer Service, and IT to improve operational processes. I led and mentored international teams of up to 14 specialists, developed KPI reporting, and improved portfolio prioritisation to reduce overdue receivables from 38% to 24%. I also supported SAP FSCM implementation and led Direct Debit implementation for the Polish market through requirements gathering, process documentation, and stakeholder coordination. As Co-Founder and Operations Manager, I've built scalable workflows for acquisition, onboarding, invoicing, payments, and service delivery, doubling operational capacity and delivering 10 professional training workshops in one year.