Loading profile…
Barsha Singh
Looking for a jobTechnical Support Analyst
Technical Support Analyst at Origent Technologies who supported a SaaS platform and resolved customer issues remotely.
IndiaTechnical Support Analyst at Origent Technologies
About
At Origent Technologies, I supported customers using a SaaS platform through phone, email, and chat. I troubleshot technical and account issues and managed tickets while maintaining case documentation and SLA adherence.
I also escalated cases beyond first-line support and coordinated with relevant teams. I shared recurring customer feedback to support process improvements.
At Amazon, I onboarded and trained 1,000+ sellers on the platform, guiding account setup and product adoption. I supported Fulfillment by Amazon processes and handled seller requests across phone, email, and chat.
I maintained a CSAT score above 90% at Amazon and was recognized as a Top Performer. I’m seeking a fully remote role and am open to global or India-based remote teams.
Experience
Technical Support Analyst
Provided remote customer support and technical support for a SaaS platform, handling inquiries and resolving issues for clients across multiple US states. Managed the full ticket lifecycle, troubleshooting issues, and escalating complex cases.
Customer SupportTechnical SupportTroubleshootingTicket ManagementCRMSLA AdherenceMultichannel SupportEscalation Management
Seller Support Onboarding Associate
Onboarded and trained 1,000+ sellers onto Amazon's platform, guiding account setup and platform training. Managed seller accounts, supported FBA processes, and maintained a CSAT score above 90% as a Top Performer.
Customer OnboardingAccount ManagementCRM
Education
Durgapur Institute of Advanced Technology and Management
Completed a Bachelor of Technology degree with a DGPA of 9.24.