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Kitchen Assistant
Housekeeping supervisor with AllterraIne Service Ltd who supervised 45 team members and improved housekeeping operations.
KenyaKitchen Assistant at Morvan Hotels Group
Assisted in kitchen operations as a Kitchen Assistant.
Trained in reception for one month, handling guest complaints, storing files, answering phone calls, and learning the protocol operating system for check-in and check-out. Provided bilingual guest and interdepartmental communication.
Guest ServiceReceptionComplaint HandlingFile ManagementPhone SupportBilingual Communication
Stocked and sorted supplies, ensured security and privacy of guests, made beds, changed sheets, cleaned rooms and public areas, checked minibar, assisted with luggage, and participated in monthly stock takes.
HousekeepingGuest ServiceInventory ManagementCleaningMinibar Management
Diploma in Housekeeping and Laundry from Kenya Utalii College, completed in 2012.
Diploma in Housekeeping and Laundry from Kenya Utalii College, completed in 2012.
Kenya Certificate of Secondary Education (KCSE) from Muslim Girls High School, completed in 2004.
Kenya Certificate of Secondary Education (KCSE) from Muslim Girls High School, completed in 2004.
Cleaned and maintained restaurants and banquet halls, vacuumed and polished furniture, followed special cleaning schedules, and maintained housekeeping equipment.
CleaningHousekeepingEquipment MaintenanceAttention To Detail
Trained and mentored new personnel, assigned staff to shifts and sites, completed shift records, directed a team of 40, introduced incentive programs, placed supply orders, evaluated performance, and implemented cleaning processes to improve efficiency.
SupervisionTrainingTeam LeadershipInventory ControlBudget ManagementProcess ImprovementSafety Procedures
Inspected soiled articles, monitored inventory, issued and received uniforms, collected and pretreated soiled linen, prepared reports, cleaned guest rooms and public areas, and maintained digital records.
Inventory ManagementLaundry OperationsCleaningReportingData Entry