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Senior Strategic Account Executive
Strategic Account Executive at OptumRx, shaping pharmacy benefit strategy and coordinating teams to deliver complex client programs.
United StatesSenior Strategic Account Executive at OptumRx
Strategic relationship leader and primary liaison for assigned client organizations, accountable for contract alignment, service delivery, client retention, growth opportunities, and long-term pharmacy benefit strategy.
Strategic Account LeadershipPBM ContractingCustomer Relationship ManagementExecutive PresentationClinical and Financial StrategyCross functional LeadershipOperational Issue ResolutionProject Planning and ImplementationRetention Strategy
Led operational onboarding and service coordination for new long-term care pharmacy clients, translating client requirements into accurate technical and operational configurations and supporting post-launch optimization.
Client OnboardingRequirements GatheringWorkflow DesignImplementation PlanningIT Business PartnerBenefit AdministrationClient MeetingsProcess ImprovementConsultative Support
Strategic and operational partner for a major TPA client, responsible for service delivery, client satisfaction, project coordination, contract alignment, and cross-functional execution across complex PBM programs.
Account ManagementService DeliveryCustomer SatisfactionProject CoordinationContract AlignmentCross Functional ExecutionPerformance PresentationCost SavingsTraining
Strategic and operational partner for a major TPA client, responsible for service delivery, client satisfaction, project coordination, contract alignment, and cross-functional execution across complex PBM programs.
Account ManagementService DeliveryCustomer SatisfactionProject CoordinationContract AlignmentCross Functional ExecutionPerformance PresentationCost SavingsTraining
Progressed through customer service and leadership roles supporting daily operations, quality, training, escalations, and employee coaching.
Frontline WorkflowTeam CoachingEscalation ResolutionQuality AssuranceAuditPerformance CoachingTraining Material DevelopmentMicrosoft WordPowerPointExcel
Progressed through customer service and leadership roles supporting daily operations, quality, training, escalations, and employee coaching.
Customer ServiceQuality AssuranceTrainingEscalation ManagementCoaching
Progressed through customer service and leadership roles supporting daily operations, quality, training, escalations, and employee coaching.
Customer ServiceQuality AssuranceTrainingEscalation ManagementCoaching
Completed coursework toward an associate degree, earning 50 credits.
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