Bem Azubike

Customer Success Manager

Lead implementation and onboarding projects for B2B SaaS clients, from scope agreement to go-live and renewal. Delivered workflow improvements that cut manual effort by 25-30% and lifted engagement and retention by 10-20%.

Project ManagementSaaS ImplementationOnboardingStakeholder ManagementData AnalysisProcess ImprovementCustomer Success

Product Executive

Reed Specialist Recruitment

Led end-to-end rollout of a candidate attraction hub across multiple business units and expanded it to EMEA. Delivered automation initiatives that increased ROI by 35% and managed 12+ strategic partner accounts with 100% renewal.

Project ManagementSaaS ImplementationChange ManagementStakeholder ManagementVendor ManagementBudget ManagementTrainingJiraConfluencePower BI

Associate Product Manager

Reed Specialist Recruitment

Owned the plan, backlog, and delivery for an internal automation platform, reducing manual processing by 40%. Mapped workflows to identify automation opportunities and improved onboarding flows, contributing to a 25% ROI increase.

Product ManagementAutomationProcess ImprovementJiraConfluenceBacklog ManagementStakeholder Management

Product Manager

Led launch projects across multiple B2B markets, coordinating customers, commercial, and operations teams, contributing to 20% revenue growth. Monitored performance data and iterated on processes to improve outcomes.

Product ManagementProject ManagementMarket LaunchStakeholder ManagementData AnalysisProcess Improvement

Product Analyst

Ran daily reconciliations on the agent credit system, cutting discrepancies by 95%. Coordinated communications across a field network of 50+ agents, improving operational efficiency by 20% and contributing to 15% growth in customer acquisition.

Data AnalysisReconciliationsCommunication SkillsCustomer ResearchProcess Improvement

Junior Product Manager

Acted as primary escalation point for 100+ customer accounts, improving response times by 30% through proactive risk monitoring. Delivered improvements that raised customer satisfaction by 10% and feature adoption by 20%.

Customer OperationsRisk MonitoringCustomer FeedbackTrainingProduct Management