Ben Dhaya Ahmed

President – Growth

Lead end-to-end business development and commercial growth strategies for an international legal, compliance, and corporate structuring firm. Drive B2B sales pipeline, qualify high-value opportunities, and establish strategic international partnerships.

Business DevelopmentB2B SalesStrategic PartnershipsCRMSalesforceNotionNegotiationAccount Management

Strategic Partnerships Manager

Directed business development and ecosystem partnership initiatives across the Web3 and cybersecurity domains. Built and structured global strategic alliances with major technology platforms, protocols, and enterprise partners.

Business DevelopmentStrategic PartnershipsWeb3CybersecurityCo MarketingChannel Partnerships

Senior Supervisor

Teleperformance

Supervised large-scale customer operations teams in a fast-paced, high-volume international environment. Managed critical client escalations, monitored operational KPIs, and implemented targeted customer experience enhancements.

Team LeadershipCustomer ExperienceKPI MonitoringSLA ComplianceCoachingEscalation Management

Flex Supervisor

Teleperformance

Coordinated daily operational workflows, resource allocation, and team performance evaluations. Designed targeted action plans, facilitated ongoing employee development, and resolved complex customer incidents.

Operations ManagementResource AllocationPerformance EvaluationEmployee DevelopmentCustomer issue resolution

Customer Service Advisor

Teleperformance

Handled multi-channel client communications across phone, email, and live chat with high satisfaction benchmarks. Resolved complex customer grievances, driven client retention, and supported key account maintenance.

Customer ServiceMultichannel CommunicationCustomer RetentionKey Account Managementproblem resolution

VIP Operations Agent

Delivered high-touch operational support and personalized assistance for VIP passengers in an elite international hub.

VIP ServiceCustomer ServiceOperations SupportHospitality