Ben Klaiber

I lead workflow, systems, and operational improvement engagements at MMWB Inc., working with executives and operating teams from diagnosis through implementation. I identify root causes behind fragmented processes, poor adoption, and service-delivery friction, then build practical improvements that teams can sustain. Across MMWB, Support Services Group US, and my own business, I've improved client relationships, commercialized products, strengthened cross-functional execution, and solved complex issues spanning sales, support, CRM, ERP, and customer operations. I focus on understanding how the whole system works before deciding what needs fixing.