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Bernardo Rocha
Open to opportunitiesGround Handling Agent and Supervisor
I deliver safe, efficient airport passenger services while coordinating teams in fast-paced operations.
PortugalGround Handling Agent and Supervisor at Portway
About
At Portway, I conduct passenger check-in, support boarding gates, guide travellers throughout their journey, and supervise Passenger Services operations. I coordinate daily team tasks, resolve operational issues, and ensure compliance with safety regulations and procedures.
My experience also spans construction leadership, warehouse logistics, sales, customer service, and accounts support. I bring practical team leadership, operational planning, clear communication, and the ability to perform effectively under pressure.
Experience
Ground Handling Agent and Supervisor
Conducting passenger check-in and providing boarding gate assistance. Supervising the Passenger Services Department, coordinating operational teams, and ensuring compliance with operational procedures and safety regulations.
Team LeadershipCoordinationOperational PlanningCustomer ServiceProblem SolvingDecision makingTrainingOnboardingSafety Compliance
Education
Escola Profissional Ruiz Costa
Completed a Level 4 Diploma in Information Technology and Management, covering business management, accounting, SQL databases, and programming in Visual Basic, HTML, and PHP.