Benny Espinal

Looking for a job

Help Desk Support

Help Desk Support at The Center for Discovery, resolving 15–20+ tickets daily for healthcare users.

United StatesHelp Desk Support at The Center for Discovery

About

At The Center for Discovery, I provide technical support to 500+ healthcare users, resolving 15–20+ tickets daily across Windows and cloud-based environments. I administer Active Directory user accounts and support Microsoft 365 to maintain secure access and uninterrupted clinical operations. I also deploy desktops and laptops using imaging solutions, reducing provisioning time by 40%. I maintain a Microsoft Access asset-tracking database covering 800+ devices and deliver remote support through ManageEngine, resolving about 85% of issues without escalation or onsite intervention. I’m also building my Linux proficiency through hands-on practice and lab environments.

Experience

Help Desk Support
Provide technical support to 500+ healthcare users, resolving 15-20+ tickets daily. Administer Active Directory and Microsoft 365, deploy and configure desktops, and maintain asset tracking database.
Active DirectoryMicrosoft 365ManageEngineWindows 10 11MacOSLinuxImagingDeploymentMS AccessRemote SupportHIPAA
Merchandising Execution Associate
Home Depot
Delivered customer-facing support in a high-volume retail environment, developing communication and problem-solving skills. Coordinated merchandising projects and maintained store layout.
Customer Service

Education

Bronx High School of Business
Completed high school education with a focus on business fundamentals.
CompTIA
Earned CompTIA Security+ CE certification, demonstrating foundational knowledge in security concepts and best practices.

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Benny Espinal

Looking for a job

Help Desk Support

Help Desk Support at The Center for Discovery, resolving 15–20+ tickets daily for healthcare users.

United StatesHelp Desk Support at The Center for Discovery

About

Experience

Help Desk Support
Provide technical support to 500+ healthcare users, resolving 15-20+ tickets daily. Administer Active Directory and Microsoft 365, deploy and configure desktops, and maintain asset tracking database.
Active DirectoryMicrosoft 365ManageEngineWindows 10 11MacOSLinuxImagingDeploymentMS AccessRemote SupportHIPAA
Merchandising Execution Associate
Home Depot
Delivered customer-facing support in a high-volume retail environment, developing communication and problem-solving skills. Coordinated merchandising projects and maintained store layout.
Customer Service

Education

Bronx High School of Business
Completed high school education with a focus on business fundamentals.
CompTIA
Earned CompTIA Security+ CE certification, demonstrating foundational knowledge in security concepts and best practices.

About

Experience

Help Desk Support

Merchandising Execution Associate

Education

Bronx High School of Business

CompTIA

About

Experience

Help Desk Support

Merchandising Execution Associate

Education

Bronx High School of Business

CompTIA

Visual Merchandiser