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Bhagyesh Gaikwad
Looking for a jobTechnical Assistant (IT and Networking)
Technical Assistant at STPI, supporting IT and networking after experience in technical support and operations.
IndiaTechnical Assistant (IT and Networking) at STPI
About
At STPI, I worked as a Technical Assistant (IT and Networking) in Aurangabad.
At Concentrix Aundh, I supported Dell customers through chat, email, and inbound and outbound channels. I used SFDC, Delta, and DSA, and followed up with the backend team on quick sales reviews.
I won the best closures reward for 100+ cases in August–September 2022. I also handled intervening outbound calls, offering customer solutions and effective pitches.
My experience also includes operations at WNS Global Services, on-the-job training as a Business Development Associate at Byjus, and production engineering work involving CNC operations.
Experience
Technical Assistant (IT and Networking)
Worked as a Technical Assistant in IT and Networking.
Senior Associate (Operations)
Worked as a Senior Associate in operations.
Technical Support
Provided technical support for Dell, handling chat, email, inbound, and outbound interactions. Utilized SFDC and Dell Sales Applications, collaborated with backend teams, and achieved recognition for resolving over 100 cases.
SFDCDeltaDSACustomer ServiceOutbound CallingProblem SolvingInterpersonal Communication
Production Engineer
Worked as a Production Engineer in the automobile and gear manufacturing industry, focusing on CNC operations.
CNC Operation
Education
Dr. Babasaheb Ambedkar Marathwada University
Bachelors of Engineering with a percentage of 61.73, passing year 2020.
Bachelors of Engineering with a percentage of 61.73, passing year 2020.
Deogiri Institute of Engineering & Management Studies
Certificate of Higher Education in Engineering, passing year 2014, with a percentage of 61.56.
Certificate of Higher Education in Engineering, passing year 2014, with a percentage of 61.56.
Cambridge School
Completed schooling at Cambridge School, ICSE Board, with a percentage of 83.26 in 2011.
Completed schooling at Cambridge School, ICSE Board, with a percentage of 83.26 in 2011.