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Bharat Dhaneriya
Looking for a jobSales Representative
Sales Representative at Nexus Tech Solutions who met call resolution, CSAT, and quality KPIs through customer support.
IndiaSales Representative at Nexus Tech Solutions
About
At Nexus Tech Solutions, I built customer relationships through personalized assistance and support. I also collaborated with other departments to resolve customer problems.
I met KPIs for call resolution time, customer satisfaction, and quality by following best practices and company protocols.
At Care Connect, I handled inbound and outbound voice processes, including cold calling, lead generation, and client follow-ups. I used Salesforce, Ctirix, and Sprinklr.
Experience
Sales Representative
Built strong relationships with customers through personalized assistance and support. Collaborated with other departments to resolve complex problems and achieved KPIs for call resolution time, customer satisfaction, and quality scores.
Customer Relationship ManagementIssue ResolutionActive ListeningKPI ManagementData PrivacyCall Handling
Customer Service Representative
Engaged and built relationships with diverse clients across B2B and C2C environments. Proficient in CRM tools and experienced in voice processes including inbound and outbound calling, cold calling, and lead generation.
Client HandlingC2C Client HandlingCold CallingLead GenerationCRMSalesforceCitrix