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Bhavya J
Looking for a jobSupport Engineer
Support Engineer at Wipro Private Limited who resolved user issues across applications, system access, connectivity, and accounts.
IndiaSupport Engineer at Wipro Private Limited
About
At Wipro Private Limited, I provided L1 technical support by troubleshooting hardware, software, and application issues for customers and users.
I monitored support tickets, emails, and user queries against defined SLAs, documented troubleshooting steps, and followed up on pending tickets.
I diagnosed issues by gathering error details, reproducing problems, and performing basic root-cause analysis. I resolved common problems with applications, system access, connectivity, and user accounts, escalating complex cases to L2/L3 teams.
My experience includes networking and AWS environments, Windows and Linux/UNIX systems, and basic shell scripting. I’m seeking a Support Engineer position where I can use my technical support and networking skills to support customer service and technology solutions.
Experience
Support Engineer
Provided L1 technical support by troubleshooting hardware, software, and application issues. Monitored and resolved support tickets within SLAs, documented incidents, and escalated complex issues to L2/L3 teams.
Technical SupportTroubleshootingHardwareSoftwareApplicationsJiraServiceNowTicketing SystemsSLA ManagementRoot Cause AnalysisDocumentationClient CommunicationCross Functional Collaboration
Education
Sreenivasa Institute of Technology and Management
Pursued a Bachelor's degree in Electrical and Electronics Engineering.
Vignana Suma Junior College
Completed Intermediate education with a focus on Mathematics, Physics, and Chemistry.
Z.P. High School
Earned a Secondary School Certificate.
Frontline EduTech Private Limited
Completed AWS Online Training, covering cloud concepts, architecture, security, and deployment.