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SAVP – Service Delivery Lead, Risk Technology
CIO and Head of Technology at Security Bank Corporation, delivering its AFASA compliance programme and scaling digital banking in frontier markets.
IndiaSAVP – Service Delivery Lead, Risk Technology at Security Bank Corporation
Responsible for delivery and operational stability of enterprise Risk Technology platforms, reporting to the CTO. Leads AFASA implementation and manages vendor relationships with FICO and IBM.
FalconOpenPagesWinnowOptimisticEFSAFASAVendor ManagementRisk TechnologyComplianceService Delivery
Sole technology advisor to Apex Bank executive management on core banking modernisation and digital transformation. Designed solution architecture for multi-product digital banking rollout.
Core BankingDigital TransformationSolutions Architect
Bachelor in Business Administration degree from the Institute of Technical and Management Studies, completed from 2013 to 2015.
Bachelor in Business Administration degree from the Institute of Technical and Management Studies, completed from 2013 to 2015.
Diploma in Mechanical Engineering with A Grade from the Institute of Technical and Management Studies, completed from 2003 to 2006.
Diploma in Mechanical Engineering with A Grade from the Institute of Technical and Management Studies, completed from 2003 to 2006.
ITIL V3 certification in IT Service Management.
Led ICT application strategy, delivery, and operations for a leading commercial bank, overseeing a team of 12 through a 5-year digital transformation. Delivered core banking upgrade and launched mobile banking to 50,000+ users.
Core BankingDigital BankingMobile BankingITILVendor ManagementTeam LeadershipRFPContract Negotiation
Built and led the Alternate Delivery Channels function in a high-risk environment. Grew mobile banking users by 60% and improved ATM uptime from 88% to 96%.
Mobile BankingATM NetworksVendor ManagementKPI FrameworksComplianceDigital Channels
Delivered L1–L3 support for multiple Ugandan bank clients and integrated Diebold ATMs with banking switches. Deployed biometric verification systems across 35+ branches.
ATM IntegrationsDieboldCashlinkAVANZAOpusPostilionBiometric SystemsL1–L3 SupportTeam Mentoring
Led BFSI pre-sales for biometric and security solutions, managing RFI/RFP responses and solution design. Implemented fingerprint and facial recognition systems for three banking institutions.
Pre SalesBiometricsFacial RecognitionFingerprint SystemKYCRFP RFISolution Design
Managed migration of 1,500+ ATMs from legacy host systems to NCR Gasper Vantage centralised ATM management platform with zero data loss.
ATM MigrationNCR Gasper VantageATM ManagementLegacy SystemsProject Management
Led a team of 10 engineers overseeing deployment and switch integration of 3,000+ ATMs for a financial inclusion programme. Spearheaded AEPS testing and implementation.
ATM Switch TechnologyAEPSbiometric authenticationTeam LeadershipFinancial Inclusion
Led a 5-person field engineering team maintaining ATM uptime above SLA thresholds. Performed Linux OS installation and configuration on ATMs and integrated with core banking via Olive switch.
ATM OperationsLinuxOlive SwitchCore Banking IntegrationTeam LeadershipSLA Management
Delivered L1–L3 support for Diebold and Triton ATMs, consistently exceeding SLA resolution targets across hardware, software, and network issues.
ATM SupportDieboldTritonL1–L3 SupportHardwareSoftwareNetworking
Profile sourced from Himalayas.