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Bishowww User
Open to opportunitiesIT Support Technician
I resolve live ISP network, hardware, and service issues where downtime isn't an option.
NepalIT Support Technician at Websurfer Nepal Communication System Pvt. Ltd.
About
I've provided L1 technical support at Websurfer Nepal Communication System across live fiber, wireless, and digital TV infrastructure, resolving connectivity issues, hardware faults, and service disruptions.
I maintain enterprise hardware including HP ProLiant DL380 Gen10 servers, completing CMOS battery replacements and iLO 5 remote-management configuration. I also log incidents in ticketing systems and maintain detailed records for escalation and resolution.
Previously at Daraz Kaymu, I managed daily operations for 50+ visitor and delivery-partner interactions while maintaining a 98% positive feedback score. I kept high-volume logistics records accurate using Excel and internal CRM platforms and coordinated real-time updates across logistics and customer service teams.
I'm completing a BScIT at Westcliff University and building my cybersecurity foundation through GRC frameworks, penetration-testing concepts, risk and compliance awareness, SAS projects, and hands-on web development.
Experience
IT Support Technician
Provided L1 technical support across fiber, wireless, and digital TV infrastructure. Performed enterprise hardware maintenance including HP ProLiant DL380 Gen10 server upkeep, CMOS battery replacement, and iLO 5 configuration.
Hardware MaintenanceTicketing SystemsNetwork TroubleshootingILO
Lastmile Operator
Managed daily operations for 50+ visitor and delivery partner interactions, consistently achieving a 98% positive feedback score. Maintained logistics records and reports using Excel and internal CRM platforms, ensuring data accuracy under high daily volume.
CRM SystemsExcelLogisticsCustomer ServiceData Management
Education
Westcliff University
Pursuing a Bachelor of Science in Information Technology with a focus on cybersecurity, GRC frameworks, and penetration testing.
Canon Secondary School
Completed Grade 12 in Science with a GPA of 3.41.