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Bleron Gashi
Open to opportunitiesCustomer Support & Technical Support Specialist
I resolve ISP customer and technical issues across phone, email, and live chat.
KosovoCustomer Support & Technical Support Specialist at Telkos LLC
About
At Telkos LLC, I support residential and business ISP customers through phone, email, and live chat, resolving internet connectivity, account, service activation, and technical issues remotely.
I also work in the Network Operations Center, monitoring ISP infrastructure, provisioning OLT and ONU devices, troubleshooting outages and network faults, and coordinating with field technicians. I manage tickets and escalations through resolution while supporting incident management in a 24/7 environment.
Earlier, I edited marketing and social media content for freelance clients while managing multiple projects and deadlines. I bring clear communication in English and Albanian, a customer-first mindset, and calm technical problem-solving under pressure.
Experience
Customer Support & Technical Support Specialist
Provided customer support via phone, email, and live chat for residential and business customers, resolving internet connectivity, account, and technical issues remotely. Managed tickets using CRM systems and escalated complex issues to ensure successful resolution.
Customer SupportTechnical SupportPhone SupportEmail SupportLive ChatCRMTicket ManagementRemote SupportNetwork TroubleshootingMicrosoft 365Google WorkspaceProblem Solving