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Manager Risk, Fraud & Payments
I build payment strategies that protect revenue, reduce fraud, and improve authorization performance.
ColombiaManager Risk, Fraud & Payments at Adidas
Lead the end-to-end Risk, Fraud & Payments strategy across adidas' e-commerce ecosystem in LATAM, balancing customer conversion, fraud prevention, and commercial growth. Partner with senior stakeholders to optimize payment routing and dispute governance across multiple markets.
Payment StrategyFraud Risk ManagementProcess AutomationSQLPythonSnowflakePower BIStakeholder Management
Directed chargeback strategy and fraud risk governance across Visa, Mastercard, and AMEX, mitigating financial loss and protecting revenue. Utilized SQL, Python, and business intelligence tools to build automated dispute workflows and executive KPI frameworks.
ChargebacksRisk Governance
Pursuing a Bachelor of Business Administration degree.
Earned a Professional Degree in Music from UNAD.
Completed a Technical Degree in Administrative Assistance from SENA.
Led LATAM dispute operations and chargeback optimization, driving process improvements that contributed to annual recovery projects exceeding USD 1M. Analyzed large-scale transaction datasets using SQL and Simetrik to generate executive reporting and detect emerging fraud vectors.
Chargeback ProcessesDispute ManagementSQLSimetrikData AnalysisFraud DetectionCross Functional Collaboration
Developed transaction monitoring rules and optimized fraud operations using Sisense, Periscope Data, and Snowflake. Analyzed transactional trends to strengthen risk identification and support continuous improvements in fraud prevention.
Transaction MonitoringFraud OperationsSisensePeriscopeSnowflakeData Analysis
Supported cross-functional business operations, documentation, and process coordination. Assisted with reporting and process improvement initiatives to enhance operational efficiency.
Administrative SupportProcess CoordinationReportingProcess Improvement