Brenda Hernández

Sales & Customer Service / Operations Support

Consult with prospective customers about moving needs, prepare estimates, and guide customers toward appropriate solutions. Handle inbound/outbound calls, lead follow-up, bookings, and coordination with moving crews.

SalesCustomer ServiceInbound CallsOutbound CallsLead Follow UpObjection HandlingMoving ServicesBookingSchedulingCRMOperations Coordination

Dispatcher, Sales & Billing

Provided quotes, closed jobs, and coordinated towing partners for pickups and deliveries. Monitored active jobs, documented costs and revenue, and followed up on leads and invoices.

SalesDispatchingBillingQuotingCustomer ServiceLead Follow UpCost TrackingReporting

Transaction Coordinator

Managed transaction files from intake through closing, including contract processing and document review. Coordinated communication with clients, brokers, and vendors, and conducted cold prospecting.

Transaction CoordinationContract ProcessingDocument ManagementZipformsProspectingCommunication SkillsCalendar Management

Reservations Agent

Hilton Hotels

Managed reservations, bookings, cancellations, and modifications through phone and system-based requests. Updated reservation and CRM records while meeting performance standards.

ReservationsCustomer ServiceCRMData EntryCommunication Skills

Connections Specialist

Zillow

Handled inbound and outbound customer communication, scheduled property visits, and coordinated appointments between clients and real estate agents. Updated CRM records and resolved customer inquiries.

Customer ServiceInbound CallsOutbound CallsSchedulingCRMCommunication Skills