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Customer Experience Support Specialist
I resolve SaaS product issues, improve support documentation, and guide customers through cloud software workflows.
United StatesCustomer Experience Support Specialist at Integrated Solutions Political
Provided Tier 1 technical support for a cloud-based SaaS platform, troubleshooting software issues and guiding users through platform functionality. Managed high-volume support tickets, created bug reports, and assisted with third-party integrations.
SaaS Technical SupportTier 1 Technical SupportTroubleshootingJitbitAnedotWinRedDropboxMailchimpCustomer OnboardingHelp CenterExcelSlackCross Functional Collaboration
Delivered Tier 2 technical support for cloud-based dental software, diagnosing and resolving software issues while minimizing customer downtime. Escalated defects through Jira and supported customers via phone, email, and chat.
Completed a Travel Certified Nursing Assistant (CNA) program through Love & Care Staffing Agency, providing patient care in fast-paced healthcare environments.
Tier 2 Technical SupportCloud SupportTroubleshootingJiraZendeskHubSpotSlackClient CommunicationRoot Cause Analysis
Delivered compassionate patient care while maintaining accurate documentation and confidentiality. Worked effectively in fast-paced healthcare environments requiring strong communication and adaptability.
Patient CareDocumentationCommunication SkillsAdaptability
Responded to customer inquiries through remote communication channels while maintaining excellent customer service. Reviewed user-generated content for policy compliance and escalated complex cases following procedures.
Customer SupportContent ModerationWritten CommunicationIssue investigationEscalation Management
Developed strong customer service, communication, teamwork, and problem-solving skills while working in high-volume customer-facing environments.
Customer ServiceCommunication SkillsTeamworkProblem Solving
Developed strong customer service, communication, teamwork, and problem-solving skills while working in high-volume customer-facing environments.
Customer ServiceCommunication SkillsTeamworkProblem Solving
Developed strong customer service, communication, teamwork, and problem-solving skills while working in high-volume customer-facing environments.
Customer ServiceCommunication SkillsTeamworkProblem Solving
Profile sourced from Himalayas.