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bruce tetteh
Looking for a jobBusiness Support Specialist
Technical Support Specialist at BUWELO GHANA who resolved escalated issues across CARET-hosted terminal servers and Microsoft 365.
GhanaBusiness Support Specialist at Nu Skin
Experience
Business Support Specialist
Provided customer support to international Brand Affiliates, resolving account access, commission, payment, and order issues, and documenting cases in Zoho.
Customer SupportAccount ManagementZohoCase ManagementCommunication Skills
Business Support Specialist / Senior Technical Support Specialist
Provided customer-focused technical and business support within outsourced operations, supporting Caret clients with complex technical issues and assisting international Nu Skin Brand Affiliates with account access, commissions, payments, products, and orders.
Attention To DetailResearchProblem SolvingTask ManagementCase ManagementCustomer CoordinationWritten CommunicationVerbal CommunicationAdaptabilityTeamwork
Senior Technical Support Specialist
Provided advanced technical support for CARET-hosted terminal servers and Windows environments, resolving escalated issues with Remote Desktop, user access, and Microsoft 365, and documenting resolutions in Zendesk.
Remote DesktopWindowsMicrosoft 365Entra IDExchange Admin CenterActive DirectoryOutlookZendeskLacerteQB EnterpriseProSeriesTroubleshootingRoot Cause Analysis
Sales Executive
Developed customer acquisition, lead conversion, and sales support skills, strengthening communication, negotiation, and objection handling abilities.
Customer AcquisitionLead ConversionSales SupportCommunication SkillsNegotiationObjection HandlingCustomer Relationship ManagementUpsellingCross SellingProduct Presentations
Education
Generation Ghana
Completed an intensive training program focused on developing practical and theoretical skills for professional digital customer service, including troubleshooting, complaint handling, secure data management and effective communication.
Kwame Nkrumah University of Science and Technology
Pursued a Bachelor of Science in Forest Resources Technology at KNUST.
Coursera
Completed the IBM Data Analytics certification through Coursera.