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bruno obisike
Looking for a jobAccount Officer (AO2)
Account Officer at First City Monument Bank managing customer accounts and resolving complex complaints.
NigeriaAccount Officer (AO2) at First City Monument Bank (FCMB)
Experience
Account Officer (AO2)
Manage and grow customer accounts, providing end-to-end banking support and personalized financial solutions. Resolve complex customer complaints and implement strategies that improve client retention and satisfaction.
Customer Relationship ManagementBanking OperationsAccount ManagementComplaint ResolutionFinancial ProductsCross SellingComplianceCBN RegulationsRisk Management
Customer Service Officer
Managed high-volume customer inquiries and resolved issues with a consistent first-contact resolution rate. Maintained accurate account records and supported seamless customer onboarding processes.
Customer ServiceCRMAccount ManagementComplaint ResolutionCross SellingBanking Products
Customer Service Officer – Graduate Intern
Supported front-desk banking operations and facilitated positive first-contact customer engagements. Managed customer complaints, walk-in appointments, and account query resolutions.
Customer ServiceFront Desk OperationsComplaint ResolutionAccount Management
Sales Representative
Promoted company products and consistently achieved assigned monthly sales targets. Built and nurtured customer relationships to support repeat business and brand loyalty.
SalesCustomer Relationship ManagementTarget achievement
Education
Imo State University
Bachelor of Science in Business Administration with Second Class Upper honours.
Federal Polytechnic Nekede
Higher National Diploma in Business Administration with Upper Credit.
Federal Polytechnic Nekede
Ordinary National Diploma in Business Administration with Upper Credit.