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Bruno Santana
Looking for a jobCustomer Success Manager/Service Delivery Manager
I drive customer success, service delivery, renewals, and revenue reporting for global clients.
MexicoCustomer Success Manager/Service Delivery Manager at Avaya Inc.
About
I'm looking for a role requiring a high level of English, customer success, service delivery and customer-oriented strategies where continuous improvement is valued.
At Avaya, I manage customer success and service delivery for select U.S. customers, serving as a personalized point of contact and coordinating with engineering teams to resolve service requests.
I also handled inside sales and renewals work at Avaya, tracking revenue-impacting requests in SAP and Salesforce and monitoring quarterly regional revenue reports.
My background includes customer service analysis at Zurich Insurance, reinsurance broking at Aon Benfield, and order, delivery, and software supply management at Ericsson. I bring advanced Excel skills, fluent English credentials, and a consistent focus on customer satisfaction and improving processes.
Experience
Customer Success Manager/Service Delivery Manager
Provided select customers with a personalized point of contact to ensure seamless delivery of acquired services. Conducted weekly meetings with assigned USA customers and coordinated with Avaya's engineering teams to address their needs.
Customer SuccessService DeliveryCustomer Relationship ManagementSalesforceSAPCommunication SkillsProblem Solving
Inside Sales & Renewals Manager
Engaged with direct and indirect customers to ensure timely contract renewals. Tracked, reported, and processed backdates, special bids, and revenue-impacting requests using SAP and Salesforce, and analyzed quarterly revenue reports for regional leaders.
SalesRenewalsSAP
Education
UNAM
Completed a Marketing Graduating Seminar from February to June 2012.
Completed a Marketing Graduating Seminar from February to June 2012.
UNAM
Graduated with honors, achieving an average of 9.1, with a major in Business Administration.